Services and Capabilities

Opportunity Assessment:  While it is invariably the case that the health outcomes and costs resulting from stakeholder role performance can be improved – we have yet to run across a situation where continuous quality improvement is not feasible -- each community and stakeholder setting has unique contextual features that need to be identified and addressed.  The strengths and drawbacks of existing assets and resources need to be assessed, the upside potential for taking appropriate action appraised, and promising entry points for gaining leverage discerned, in order to gain a firm fix on current performance and ways it can be improved.  Typically, evidence synthesized from peer-reviewed research, normative databases, interviews and other sources will facilitate this objective.

The range of services and capabilities our team offers includes the following.  For more detail, go to the websites cited on the Team page.

Project Design:  This step is predicated on the opportunity assessment.  It entails developing the essential approach for measuring and managing outcomes and costs in combination that comprises the core elements of the initiative. The specific questions and objectives to be tackled, the measures that will be developed and analyzed, the programs and policies that will be implemented, and the steps for both determining program impact and for communicating this impact to the appropriate constituencies, all need to be assembled into a coherent approach that participating organizations buy into and will sign off on. Our track record offers numerous examples.

Measurement and Methods:   When implementing this approach, experience has shown that organizations usually have either in-house or access to administrative claims and clinical databases for monitoring their people's healthcare utilization and costs.  They may also have – or want to develop -- self-report survey mechanisms for collecting health outcome, productivity, and satisfaction data pertinent to their organization's performance. What they do not have is the infrastructure and capabilities for converting these data into the information needed to measure and manage role-specific outcomes and costs in combination pertinent to their organization's role.  As illustrated in our work, this objective is best served when a track record of using proven methods to incorporate new measurement capabilities into existing infrastructure across a wide variety of settings can be tapped for this purpose.

Intervention Development & Implementation:  Organizations also usually have programs and policies in place that are more or less designed to improve the contributions they are making to health outcomes and health-related costs. It is often in their best interest to blend this existing infrastructure with new programs that opportunity assessments indicate are needed.  We bring proven capabilities to the table for forging such blends and helping to guide the resulting interventions through development and implementation to completion. Our partners include marketplace leaders delivering for population segment-specific, high tech-high touch prevention solutions, digital assessment and coaching, and a full complement of services for promoting cultures of health in the workplace.

Data Analysis and Evaluation:  The application of statistical analyses, predictive modeling and hypothesis testing in the context of project-appropriate, cross-sectional/longitudinal, or quasi-experimental (or some combination thereof) study designs is an essential aspect of VDPH.   The steps entailed typically require expertise at triangulation of test results across different sources of data and conducting comparisons with normative databases. They will also require interpreting the results in ways that are "true" to and do not over-reach the data. Our team of social scientists and statisticians excel at delivering this expertise.

Reporting and Communication:  Our team also specializes – and in fact delights – in bringing the data and results back full circle to the originating policy, program and practice needs as they pertain to VDPH. We have seasoned personnel for making the desired and necessary linkages and for producing a wide range of reporting deliverables for various constituencies. These include executive summaries for senior management, technical reports for operations management, peer-reviewed publications for researchers; "in plain English” brochures for lay audiences,in-person presentations to clinical/operations personnel, and "in plain English” brochures for lay audiences.

Click here for the description

of these services on file with the

U.S. Patent & Trade Office